Ordering & Shipping
Studio Cement Tile ships cement tiles to all US territory, if you live out the US please email or call us for a special shipping quote.
All regular tile orders will deliver using LTL carrier service. The LTL trucking company that is contracted to deliver your order will contact you to arrange the delivery appointment. The freight company is your resource if you have special requests such as inside delivery, lift gate, pallet jack, or if you need to make any change of your delivery appointment.
During delivery, all customers are responsible for inspecting the shipment for shortages or damages against the packing slip and noting those damages with the driver on the Bill of Lading. Any issues with the delivery must be photographed and noted with the delivery driver on the shipping documentation in order to initiate a claim. The claims agents for the shipping company will request photos and written documentation to process the claim. Please take the time to ensure that this is done effectively during delivery in order to avoid any costs associated with replacement material for your order. Ensure that you have someone on-site to accept your delivery as any missed deliveries or delivery refusals will result in storage and redelivery fees to the trucking company.
Contact us within 48 hours after your delivery and we will work to replace any items damaged in transit as quickly as possible!
Delivery Checklist: Check all items against packing list during the delivery, take photos and note any damage with the delivery driver on the BOL & Contact us immediately if needed.